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Support from Agemate
Every second your website is down or performing poorly robs you of untold business and cash. Besides losing sales – and customers, who may never return to your site after a bad experience – your costs are higher for every transaction that shifts to your call center.
Not only companies selling products and services online suffer when web performance falters.
Those offering self-service tools or communicating with customers online do, too.
And then there’s the expense of solving the performance problem, especially if no one’s sure who’s responsible for finding and fixing it.
AML’s suite of web application support services identifies problems proactively, before they affect your bottom line, and helps ensure that your site performs at its peak – handling traffic and demands placed on it from anywhere around the world.
A Cost-Effective Alternative to In-House Support
It’s unlikely that your IT staff can afford to hover over your web applications to make sure they’re always running at their best. Internal resources inevitably have other pressing demands, forcing you to wait in line.
Taking advantage of AML’s web application support services benefits you by:
• Giving you access to a team of highly skilled, multi-disciplined web maintenance professionals
We keep a watchful eye on your website or application to track how well it’s performing. From intelligent monitoring nodes around the world we can:
• Measure uptime
• Assess the performance of non-transactional websites outside firewalls
• Verify that applications are available and performing transactions properly
• Monitor web services and associated transactions for service-oriented
 architecture or mash-up implementations
We alert you instantly when demands exceed thresholds you define, such as customer logins and purchase order fulfillment, and we provide daily or weekly reports outlining global uptime and performance metrics. You’ll know when and where you have weak spots from the customer’s perspective.
Our service supports the most complex web transactions, including Rich Internet Applications (Web 2.0., Ajax) and delivered applications and plug-ins, such as Java applets, downloadable executables and flash.
Troubleshooting & Optimization: Staying Attuned to Performance
When your web-based eBusiness application is “experiencing technical difficulties,” AML can apply its thorough troubleshooting and optimization service. We follow a proven, systematic process to investigate and identify the root cause of performance problems.
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